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NEW QUESTION 53
Which fields can be determined by using Service Level Agreements? Note: There are 2 correct Answers to this question.
- A. Status
- B. Service level of incoming tickets
- C. Service category
- D. Ticket due date
Answer: B,D
NEW QUESTION 54
Which fields can be pre-filled in the ticket template when you create a maintenance plan? Note: There are 3 correct answers to this question.
- A. Service Category
- B. Installed Base
- C. Priority
- D. Ticket ID
- E. Ticket Type
Answer: A,C,E
NEW QUESTION 55
What must you consider when you want to upload master data to SAP Service Cloud using templates? Note:
There are 2 correct answers to this question.
- A. The template structure is predefined and cannot be changed.
- B. There is a template available for each object that allows tool-supported migration.
- C. Field definitions are not relevant.
- D. Data can be loaded only once.
Answer: A,B
NEW QUESTION 56
Which transactional data is replicated unidirectionally from SAP Service Cloud to SAP CRM?
- A. Tickets
- B. Activities
- C. Contracts
- D. External pricing
Answer: B
NEW QUESTION 57
Which of the following options are possible for permissions?
- A. If an activity is contained in multiple views and the access rights are contradictory, the system automatically grants no access.
- B. Restricted access rights override any unrestricted access you have defined.
- C. Unrestricted access rights override any restrictions you have defined.
- D. You can decide, per view, if the access rights should override any restrictions you have defined or not.
Answer: C
NEW QUESTION 58
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